Shipping policy

At Unigrn, every personalized tumbler is made to order. Each product is carefully customized, inspected, and packaged before shipment to ensure you receive a high-quality item made specifically for you.

1. Order Processing Time

All orders require 1–3 business days for processing and production before shipping.

This includes:

Personalization confirmation
Custom engraving or printing
Product preparation
Quality inspection
Packaging preparation

Customers will receive a pickup confirmation notification once their order is ready.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Order Cut-off Time: Orders placed after 2:00 PM Pacific Time (PT) / Los Angeles Time will begin processing on the next business day.

Processing time is separate from the shipping transit time shown below.

2. Shipping Coverage and Regions

Unigrn currently ships to:

United States
Canada
Australia
United Kingdom

For customers located near our facility in Chino Hills, California, local pickup is also available.

Local Pickup (United States)

Customers located near our facility may choose local pickup instead of shipping.

Pickup Location:

Customcuts Pickup Location

15330 Fairfield Ranch Rd STE G
Chino Hills, CA 91709
United States

Pickup Hours:

Monday – Friday
9:00 AM – 4:00 PM (Pacific Time)

Customers will receive a pickup confirmation notification once their order is ready.

Please do not arrive for pickup before receiving confirmation from our team.

When picking up your order, please bring your order confirmation or order number for verification.

Certain remote, military, or restricted regions are excluded.

Please review the applicable delivery coverage and exclusions below before placing your order.

3. Shipping Methods, Delivery Times and Costs

All delivery estimates are stated in business days and do not include the 1–3 business day processing time.

Shipping fees and free-shipping thresholds are displayed and charged in the local currency of the destination country.

United States

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	3–5 business days	Under $39 USD	$8 USD
Standard Shipping	3–5 business days	$39 USD and above	FREE
Expedited Shipping	2–3 business days	Under $39 USD	$34 USD
Expedited Shipping	2–3 business days	$39 USD and above	$28 USD

Delivery coverage:
Ships to the contiguous United States, including the 48 states and Washington, D.C.

We currently do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO, FPO, or DPO military addresses

Canada

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	5–8 business days	Under $55 CAD	$12 CAD
Standard Shipping	5–8 business days	$55 CAD and above	FREE
Expedited Shipping	3–5 business days	Under $55 CAD	$52 CAD
Expedited Shipping	3–5 business days	$55 CAD and above	$40 CAD

Delivery coverage:
Ships to eligible addresses within Canada's major provinces.

We currently do not ship to:

Yukon
Northwest Territories
Nunavut

Australia

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	5–8 business days	Under $55 AUD	$12 AUD
Standard Shipping	5–8 business days	$55 AUD and above	FREE
Expedited Shipping	3–5 business days	Under $55 AUD	$39 AUD
Expedited Shipping	3–5 business days	$55 AUD and above	$27 AUD

Delivery coverage:
Ships to eligible addresses within Australia's major states and territories.

We currently do not ship to:

Northern Territory
Remote or unsupported regions

United Kingdom

Shipping Method	Transit Time	Order Value	Shipping Cost
Standard Shipping	5–8 business days	Under £29 GBP	£6 GBP
Standard Shipping	5–8 business days	£29 GBP and above	FREE
Expedited Shipping	3–5 business days	Under £29 GBP	£25 GBP
Expedited Shipping	3–5 business days	£29 GBP and above	£19 GBP

Delivery coverage:
Ships to eligible addresses throughout England, Scotland, Wales, and Northern Ireland.

We currently do not ship to:

BFPO military addresses
Certain remote or restricted areas

4. Free Shipping

Free shipping applies only to Standard Shipping when the order reaches the applicable local threshold:

United States: $39 USD and above
Canada: $55 CAD and above
Australia: $55 AUD and above
United Kingdom: £29 GBP and above

Free shipping does not apply to Expedited Shipping.

Customers who select Expedited Shipping must pay the applicable expedited shipping fee shown at checkout, regardless of order value.

5. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take a short time to become active after the carrier receives the shipment.

If you have not received tracking information within 5 business days after your order confirmation, please contact us.

Email:
hello@unigrn.com

6. Customs, Duties and Taxes

International orders may be subject to local customs duties, taxes, import fees, or customs clearance charges depending on the destination country's regulations.

Customers are responsible for any unexpected import duties, taxes, or customs clearance fees required by their destination country.

7. Delivery Delays

The processing and delivery times shown in this policy are estimates and are not guaranteed.

Delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Customs processing
Severe weather
Public holidays
Peak shopping seasons
Transportation disruptions
Incorrect or incomplete shipping information
Other unexpected events

We will provide available tracking information and reasonable assistance if a shipment is delayed.

8. Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before completing your purchase.

Unigrn is not responsible for delivery delays, failed deliveries, returned shipments, or lost packages caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to update the address if the order has not entered production or shipment preparation, but address changes cannot be guaranteed.

Additional shipping charges may apply if an order is returned and must be shipped again because the customer provided an incorrect or incomplete address.