Privacy policy

This Privacy Policy describes how Unigrn (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website and services powered by Shopify (the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact information, including:

Name
Email address
Phone number
Billing address
Shipping address

Payment information, including payment confirmation and transaction details. Payment information is securely processed through third-party payment providers, and we do not store your complete payment card information.

Account information, including:

Login credentials
Account preferences
Saved information associated with your account

Order and transaction information, including:

Products viewed
Products added to cart
Products purchased
Order history
Return or refund requests

Customization information, including:

Names
Text
Initials
Dates
Images
Other personalization details submitted for custom products

Communications you send to us, including:

Customer service inquiries
Product questions
Customization requests
Feedback and reviews

Device and usage information, including:

Browser type
IP address
Device identifiers
Operating system
Website browsing behavior
Interactions with our website

How We Collect Information

We collect information:

Directly from you when you place an order, create an account, contact us, or submit customization details.
Automatically through cookies, analytics tools, and similar technologies when you browse our website.
From Shopify and service providers that support payment processing, order fulfillment, analytics, advertising, and website functionality.

How We Use Your Information

We use your information to:

Process and fulfill orders
Create and deliver personalized products
Provide customer support
Communicate order updates and shipping information
Personalize your shopping experience
Improve our website, products, and services
Analyze website performance and customer behavior
Prevent fraud and maintain website security
Comply with legal obligations
Send marketing communications where permitted by law

We do not sell your personal information for monetary compensation.

Personalized Products

Unigrn offers personalized and custom-made products.

Customers are responsible for ensuring they have the legal right to use any uploaded images, names, text, logos, or other content submitted for customization purposes.

Please carefully review all personalization details, including spelling, names, dates, and designs before completing your order.

Unigrn is not responsible for errors caused by incorrect information submitted by customers during checkout.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic and performance
Understand customer interactions with our products
Support advertising and remarketing campaigns

These technologies may be used by third-party services, including analytics and advertising providers.

You can manage cookie preferences through your browser settings.

Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

Shopify and payment processors
Shipping and fulfillment providers
Analytics and marketing service providers
Advertising platforms
Fraud prevention and security partners
Legal authorities when required by law

These third parties are only provided with the information necessary to perform their services.

Shopify Services

Our store is hosted on Shopify.

Shopify may collect and process certain personal information to provide, maintain, and improve its services.

To learn more about how Shopify handles personal information, please visit:

https://privacy.shopify.com/en

Advertising and Analytics Services

We may use third-party services to understand customer behavior and improve our advertising performance, including:

Meta Pixel and Meta advertising services
Google Analytics
Other advertising and analytics tools

These services may collect information about your interactions with our website, including pages visited, products viewed, and actions taken on our website.

This information helps us measure advertising performance and provide more relevant marketing experiences.

Data Retention

We retain personal information only for as long as necessary to:

Provide our Services
Fulfill orders
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our policies

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your data
Correction of inaccurate information
Deletion of personal information
Data portability
Objection to certain processing activities
Opt-out of marketing communications

To exercise these rights, please contact us at:

hello@unigrn.com

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be processed and stored outside your country of residence, including in the United States and other countries where our service providers operate.

Where required by law, we implement appropriate safeguards for international data transfers.