Refund policy

At Unigrn, every personalized tumbler is custom-made based on the details provided by each customer. Because our products are personalized and created specifically for you, we follow a return and refund policy designed for custom-made items.

Please review this policy carefully before placing your order.

1. Custom & Personalized Orders

All Unigrn products are customized according to the personalization information submitted at checkout, including but not limited to:

Names
Initials
Text
Dates
Designs
Other customization details

For this reason:

Personalized and custom-made products are final sale and cannot be returned or exchanged due to change of mind, incorrect size selection, or personal preference.
We are not responsible for spelling mistakes, incorrect dates, incorrect names, or other customization errors submitted by the customer during checkout.
Products are produced according to the information provided in the order details.

We strongly recommend carefully reviewing all customization information before completing your purchase.

2. Order Changes & Cancellation

Orders can only be modified or cancelled before production begins.

Once your order has entered the customization or production process, it can no longer be changed, canceled, or refunded.

3. Damaged, Defective, or Incorrect Items

Each product is carefully inspected before shipment to ensure it meets our quality standards.

However, if your order arrives damaged, defective, or incorrect, please contact us. We will provide a replacement or refund if the issue meets one of the following conditions:

The item arrives damaged during transit.
The product has a manufacturing defect affecting normal use.
The personalization does not match the details submitted in your order.
You received an incorrect product.

Please contact us within 15 days of delivery with the required information.

4. How to Request a Replacement or Refund

To submit a request, please contact us:

Email:
hello@unigrn.com

Please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the original packaging if the item arrived damaged

Once we receive and review your request, we will provide the appropriate resolution.

5. Return Shipping & Costs

If the issue is confirmed to be caused by Unigrn, including:

Product defects
Incorrect products shipped
Production errors
Damage during transit

we will provide a replacement or refund at no additional cost.

In most cases, we may not require the defective or incorrect item to be returned.

We do not charge any restocking fees.

6. Refunds

If a refund is approved:

The refund will be issued to your original payment method.
Refund processing typically takes 5–7 business days after approval.
Your bank or payment provider may require additional time to complete the transaction.

In certain cases, refunds may be processed based on photo evidence without requiring the product to be returned.

7. Product Quality & Customization Disclaimer

Because Unigrn products are personalized and individually produced, slight variations may occur.

These may include:

Minor differences in engraving appearance
Slight variations in color due to screen settings
Small differences caused by the customization process

These normal variations are not considered product defects.

Each personalized tumbler is uniquely created for the customer and reflects the nature of custom-made products.

8. Shipping & Delivery Responsibility

Once an order has been shipped, delivery is handled by third-party carriers.

Unigrn is not responsible for delays caused by:

Shipping carriers
Customs processing
Weather conditions
Incorrect shipping information provided by the customer
Other circumstances outside our control

However, we will always assist customers in resolving shipping-related issues whenever possible.

9. Contact Us

If you have any questions or need assistance regarding your order, please contact us: